Refund policy

Perishable goods

Everything we sell is made fresh and is perishable, so we cannot accept returns.

If something is wrong

We want you to be happy with every tray. If your order arrives damaged, incorrect or not up to our standard, contact us within 24 hours at 313-914-4360 or goldensabaya@gmail.com with your order number and a photo. We will replace the item or refund it, whichever you prefer.

Cancellations

Standard pickup orders may be canceled up to [CLIENT TO CONFIRM: e.g. 24 hours] before the pickup time for a full refund.
Pre-orders (including susi bread) and catering orders may be canceled up to [CLIENT TO CONFIRM: e.g. 72 hours] before the scheduled date. After that, ingredients have been purchased and baking has begun, so we are unable to refund.
Wholesale orders follow the terms agreed at the time of order.

Delivery app orders

Orders placed through DoorDash or UberEats are subject to that app's refund process. Please start with the app, and let us know as well so we can make it right.